Effective Date: [25-Feb-2025]
At Smart Solar Energy (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website, services, or products. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of personal information when you interact with our services:
1.1 Personal Identification Information
This may include your name, address, email address, phone number, and other information that allows us to communicate with you and provide our services.
1.2 Technical Data
We may collect information about your device, IP address, browser type, and operating system when you visit our website. This information helps us improve your experience on our website.
1.3 Payment Information
When you purchase products or services, we may collect payment details such as credit card information. Please note that payment processing is handled by third-party providers, and we do not store payment information directly.
1.4 Customer Support Data
When you contact us for support or inquiries, we may collect the information you provide in your communications, including messages, inquiries, and feedback.
1.5 Survey and Marketing Data
We may ask for your participation in surveys or marketing promotions. The information collected helps us improve our services and communicate more effectively with you.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Provide Our Services
To fulfill your requests for solar energy products and services, including installation, maintenance, consultation, and customer support.
2.2 To Communicate with You
To send you important information regarding our services, order status, and updates. This may include promotional emails or newsletters if you have opted in to receive such communications.
2.3 To Improve Our Services
To analyze and improve our website, products, and services based on customer feedback and usage data.
2.4 To Process Payments
To process payments for products or services, and to detect and prevent fraud.
2.5 For Marketing and Promotions
We may use your information to send you offers, promotions, and newsletters. You can opt out of these communications at any time by following the unsubscribe link in the email or contacting us directly.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:
3.1 With Service Providers
We may share your personal information with third-party service providers who assist us in delivering our services, such as payment processors, shipping providers, or marketing platforms. These providers are obligated to use your information only to perform services on our behalf and in accordance with this Privacy Policy.
3.2 For Legal Reasons
We may disclose your information to comply with legal obligations, respond to lawful requests, or protect our rights, property, or safety.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you of any such change in ownership.